Airport Noise Complaint Systems are Broken, Need to be Replaced

For years, you live happily in your home – raising kids, adding on, gardening, studying the birds, and relaxing in the yard. Then, one day, a heartless FAA and a soulless airport authority ‘collaboratively’ impose new routes and ever-expanding flight schedules, taking away your peace and relaxation. Whether it is the repetitive noise pattern of a NextGen RNAV procedure, or the interminable drone of a skydive plane circling to jump altitude, the impact is real and destructive to both health and quality of life.

There has to be balance between aviation commerce and residential quality of life. According to decades worth of Congressional actions, this balance is supposed to exist, and FAA is supposed to protect people. But, this is not happening, because this federal agency is captured: FAA SERVES ONLY AVIATION COMMERCE.

What can be done? Any good person – homeowner, caregiver, parent, teacher, community official, whatever your role in this world – should take action. We should see it as our duty to take action, but the current system is broken. In fact, the system has evolved to thwart citizen engagement, in three ways:

  1. first, the airport authorities have made the noise complaint filing process incredibly onerous. They arbitrarily require the citizen to tabulate all sorts of details onto clunky forms.
  2. then, the airport authorities throw out nearly all the data and create condensed periodic reports (typically monthly or quarterly), but the reports tend to fail to assess the real impacts. A huge effort by many citizens, and almost no effort by the airport authorities. It is as if the process is intended to be a black-hole for complaint data.
  3. and finally, the ultimate proof of failure: the impacts continue unabated. In fact, in most cases, the impacts are getting worse each year.

So, for the current noise complaint system, the net result is to simply burn out citizens … to condition them to not complain. We should be good and responsible, taking action to protect family and community, but instead, many of us just give up. In today’s world, where distraction is the go-to weapon for perpetuating status quo inequities, we often become obsessive about something else – shopping, sports fanaticism, online gaming, or even recreational mind alteration. So much for quality of life.

Noise Complaint Systems are Evolving

Here are two noise complaint systems, the old and the new:

The Old: an onerous online form that compounds the initial noise injury by arbitrarily forcing citizens to waste time compiling excessive data that the airport authority already has. (click on image to view source)

The New: a 1-click system that collects complaints, researches, submits the complaint to the airport authority, and compiles data. (click on image to view source)

Looks like a no-brainer. The airnoise solution is a vast improvement, a step in the right direction.

What We All Need from Noise Complaint Systems

First and foremost, we need to be heard. The impacts are real, and we should be empowered to document the extent of these impacts, so that a responsible authority can work with us to resolve these impact problems. But, we also need to be protected from retaliation for exercising free speech complaint rights.

In short, our airport noise complaint systems need to:

  • compile all complaints, including repeat complaints from the same household (it makes no sense that, after one noise event, a citizen should be assumed to be immune from further noise impacts!);
  • generalize the complaint location, such as to the nearest cross-street, to protect the identity of the complainant;
  • share the generalized data ONLINE so that all can review the data, objectively. After all, this is what transparency and Democracy are all about: ensuring all have a voice and are empowered to apply their individual intelligence to meaningfully contribute to problem-solving.
  • smartly process the complaint data, to go beyond the shallow compilations FAA and airport authorities produce. Create the valuable analyses that can guide us all to seeing the obvious real solutions. Now, not years from now.