On a Sunday before Easter, when Dr. David Dao was flying home from LA through O’Hare to Louisville, KY, he became the latest in an endless stream of victims of airline abuse. He was seated on a United feeder (Republic Airlines flight #3411) when the airline decided to bump four passengers, so four extra crew members could fly to Louisville for duty the next day. Dr. Dao, with patients to see on Monday, calmly and firmly refused to surrender his seat. The airline then called in airport security and he was forcibly removed, with his face smashed into a seat-arm, before being dragged off the plane. Dr. Dao, who escaped during the fall of Vietnam as a young adult, lost two teeth. Many passengers used their cellphones to capture shocking video of the entire debacle, and it all went viral.
Appropriately, legal counsel was engaged. A press conference was held on April 13, led by attorney Thomas Demetrio. The video is well worth a listen; here’s an embed, and a couple quotes:
At time 4:11, Demetrio states: “I have concluded the following: that, for a long time, airlines – United in particular – have bullied us. They have treated us less than maybe we deserve.”
At time 4:48, Demetrio continues: “Here’s what we want as a society: we want fairness in how people treat us, we want respect, and we want dignity. That’s it. Not a big deal. But just treat us with respect; make us feel like you really care.”
Fairness. Respect. Dignity.
What happened at Chicago, to Dr. Dao, was horrific. He was maltreated, even to the point of violence. No fairness, no respect, and no dignity. This was a gross failure, made worse by the bumbling of a profit-focused airline CEO, and enabled by a faux-regulator captured to serve only industry.
Yes, we need and deserve fairness, respect, and dignity. But, the same applies not just to our rights as passengers, but also to our rights – and responsibilities – as homeowners and employees (teachers and medical professionals, especially). We all deserve to have our environment respectfully protected, so that our families and those we serve can have the highest possible quality of life. But, today’s U.S. airline industry, collaborating with FAA, has come to a point where they routinely and aggressively abuse people, bullying passengers off flights, and destroying neighborhoods that used to be livable.
This terrible incident has unfolded in no small part because people used everyday technologies to share what the industry works hard to hide. The agency that oversees the industry has thus far said and done nothing to assure us, we are right to be shocked. Right to be shocked about the torture of Dr. Dao to accommodate crew who could have taken a company car or another flight, and right to be shocked by FAA’s wanton abuse of authority to impose NextGen impacts that are destroying neighborhoods… solely to tweak airline profits up a bit.
The balance between commerce and community is lost. It needs to be restored, immediately. If Mr. Huerta is not going to stand up and speak up about Dr. Dao’s abuse, he needs to sit down and let someone else serve THE PEOPLE.