In early 2013, FAA was forced to ground the entire U.S. Boeing 787 Dreamliner fleet, after two serious incidents in which Li-ion batteries had caught fire. Many aviation safety professionals were very impressed with the transparency and safety advocacy subsequently shown by NTSB and NTSB Chairwoman Deborah Hersman. At the same time, much of FAA’s response smacked of being a loyal waterboy for damage control efforts by Boeing and other corporations in the aviation world.
FAA’s grounding of the Dreamliner went on for more than three months, and ended on 4/27/2013. In the months since, a few minor incidents have made the news, but more notably there has been a concerted effort by Boeing marketers (with assistance from FAA) to both re-shine the Dreamliner’s image AND micromanage the coverage of all incidents. Eventually, Ms. Hersman resigned her NTSB post and moved on, and Boeing stock has made more than a complete recovery. So, we wait and we hope.
If we are lucky, and if the re-configured marketing efforts were not just hype, we will not see a repeat battery fire or other problem. We will not dread the news when a Dreamliner filled with passengers has a major failure, out over an ocean and two hours from land.
A detailed 48-minute investigative report has been posted on YouTube. Will Jordan and an Al Jazeera team of reporters spent more than a year investigating. They talked with Whistleblowers, management, outsource ‘partners’, union officials, workers, and former DoT Inspector General Mary Schiavo, but they did not talk to any FAA officials. Clay Foushee (AAE-1), as head of the office that is supposed to protect aviation Whistleblowers, would have been an extremely appropriate interview … and his name appears on a memo at around 37-minutes. But, no FAA interviews or, if they did, perhaps the answers were empty and got edited out?
Here are a few quotes and time-marks from this excellent analysis of an FAA/Boeing work culture that appears to have drifted sharply, from safety to earnings reports.
|4:50||“We have a contract with Boeing, so we can’t tell any comments to you.”|
|7:25||“After my building burned down, after that they realized, very emphatically, the danger of this chemistry.”|
|9:40||“When it comes to building airplanes, the FAA delegates oversight almost completely to the aircraft manufacturers .”|
|10:35||“I don’t think it’s a sufficient fix. Even inside that steel box, with all of its fortification, all the elements are still there for fire.”|
|13:50||“…it was almost as if, at times you thought Boeing executives believed, well maybe they could sit in Chicago and have other companies do things, and they would just rake in the money somehow by putting it all together and putting a Boeing sticker on it at the end.”|
|16:46||“More than any other single event, it was the big lie, and it was a statement that the Boeing Company is now all about the big lie.”|
|21:10||“They changed basic engineering principles to meet schedule. We all protested.”|
|24:15||“It’s been eating me alive to know what I know, and to have no avenue, no venue to say anything.”|
|32:00||The John Woods Whistleblower story (5-minutes)|
|35:20||“…He turned to the FAA, filing a Whistleblower complaint. The document alleged seven serious violations in the South Carolina plant.” Former DoT-IG Schiavo: “I’ve gotten to the page where they reach their conclusions and the discussion and what they found was that all the allegations, all but one of them they could not substantiate, and the one that they could substantiate, they asked Boeing to fix it, Boeing said ‘OK, we fixed it’, and then they close the investigation. And that’s pretty much how they all go, I mean I’ve seen this so many times.”|
|37:00||“…It shouldn’t be this hard to do the right thing.”|
|38:30||“One day you’re regulating the airline, and the next day you’re working for it. You can’t possibly be tough on the industry that you’re regulating, because you’ll never get that plum job after you leave. The regulators at the FAA will rarely cross Boeing.. They simply won’t.”|
|42:30||Interview with a Boeing VP (and GM of the 787 Program) (2-minutes in, the interview was stopped by Boeing’s Communications Director, and he asked that the cameras be turned off)|
Here are links to the aiReform.com Posts related to this issue:
- FAA Press Release, for Emergency AD grounding the Boeing 787 — 1/18/2013 Post
- Crikey gets it Right — 1/20/2013 Post
- ANALYSIS: The Boeing Battery Fires — 1/27/2013 Post
- Like Mold in an Onion… — 1/30/2013 Post
- Mary Schiavo’s KIRO Radio Interview — 1/31/2013 Post
- Dear Administrator Huerta… — 2/6/2013 Post
- Pee-testing for Boeing Management…? — 3/25/2013 Post
- NY Times review — 9/10/2014
- Dreamliner exposé says issues persist with 787 design, quality — 9/9/2014
- Al Jazeera slams 787; Boeing punches back; our scathing review — 9/10/2014; A typical very insightful Post at Leehamnet. Be sure to read the comments, many by retired Boeing engineers with direct experience watching the Boeing culture shift to one where Whistleblowers are quickly dispatched.
- Al Jazeera dumps “Inside Story” look at 787 documentary — 9/15/2014; Leeham News Post